Two Perspectives on Managing Work
Two fundamental approaches to managing work in organizations - the flow perspective focused on efficiently processing work units through defined stages, and the product perspective centered on continuously evolving product value for customers - shape how organizations structure themselves and measure success. This comparative analysis examines how these contrasting viewpoints influence organizational structures, management practices, and performance metrics, with particular relevance for organizations transitioning to product-oriented operating models. Understanding these perspectives is crucial for leaders making strategic decisions about how to organize and manage work in today's digital economy.