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Is Scrum for Support/Maintenance Projects ?

Last post 03:02 pm July 15, 2016 by Mark Troyan
2 replies
Syed Waez Ali Quadri
06:34 pm July 14, 2016

Hello,

I am quite new to Scrum and still learning, based on my current understanding I feel that Scum is really best framework to follow but only for the Development projects.

It may not suitable for the Maintenance/Support project. Why ?

I think because of less amount of manageable work and team is not always occupied, they get the work when there is a ticket or change request from users.

In such situation..What would we set up as Sprint Goal? What would we discuss in other events ?

Please comment if you have different opinion & kindly advise how can we adopt it for such projects..

Thanks

Ian Mitchell
09:59 pm July 14, 2016

Why draw a particular distinction between development and support work? Isn't the applicability of Scrum more to do with the level of complexity? What does the Scrum Guide have to say about this?

Mark Troyan
03:02 pm July 15, 2016

I have seen it successful in both worlds. Use what works for your situation. You may also may want to look at a ScrumBan hybrid or plain old Kanban to help you become more Agile. I would actually start with Kanban and map and improve your current process and then possibly use Scrum if the organization is willing to make the change.

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