Andy Hiles

Great examples, engaging and perfect page

Scrum enthusiasts who set interesting and thought provoking tasks to review and cement understanding. Excellent knowledge of scrum and great teachers of a complex subject matter. Only negative - we didn't discuss other people's memories from Day 1.

Steve and Andy are fantastic trainers with kind, welcoming and engaging attitudes and created a great atmosphere within the group. The course covered a lot in two days but the content was so well paced and interesting, there was a great balance between 'listening' and 'doing' and lots of time for group discussion which is such an important part of any course. I really enjoyed how creative not only the content was, but also the way in which it was delivered, and it is clear Steve and Andy have spent a great deal of time making this course so thought provoking and genuinely memorable. I attended this course as a 'refresher' but came away having learned a lot of new things and look forward to further courses with Scrum Facilitators in the future. Thank you Steve and Andy!

Sessions were very well planned, interactive material was great, a few technical issues with Teams however those were well managed by the Trainers.

I would 100% take a course with Steve and Andy again. Differently than many other trainings where I left extremely drained and overloaded by the ammount of information, Steve and Andy took the time to set the athmosphere, right pace, listen, read the room and deliver the content in the best possible way considering our expertise, way of thinking and even mood. That isn't easy to do online, but it went as smooth as it can be. The synergy of the group was great and we left with so many tools, materials and 'aha' moments to explore later on. Thank you both for sharing your passion and knowledge!

I attended a PSM II training course for the last two days , it was outstanding. The course was well-structured, providing deep insights into advanced Scrum principles and practical applications. Andy and Steve’s expertise and interactive teaching methods made complex concepts easy to grasp. This training has significantly enhanced my skills and confidence as a Scrum practitioner with lots of ideas to take back to the workplace. Highly recommended for anyone looking to advance their Scrum mastery!

Amazing trainers & excellent content. Really engaging class and lots of information and experiences which are going to help me in the future. Steve & Andy made the training engaging, interesting and personable which helped with the learning.

Thoroughly enjoyed this well structured course. It was a good mix of people with different levels of subject knowledge and we all had great interaction with the friendly presenters Steve and Andy. Thought provoking exercises based on an easy to understand case study, with lots of references to articles, web-sites and books to follow up on. We had fun and laughs during the course with plenty of timely breaks. Would definitely recommend this course run by Steve and Andy to others looking to improve their product owner knowledge.

I recently completed the PSPO advanced course and had the pleasure of being instructed by an exceptional Andy Hiles and Steve Trapps. Their profound knowledge of Professional Scrum Product Ownership was evident throughout the course and significantly enhanced my understanding of the role. One of the highlights for me was their mastery of mapping techniques. These sessions were not only informative but also engaging, providing practical tools that I can immediately apply in my work. Their ability to break down complex concepts into digestible insights made learning both effective and enjoyable. The instructors excelled in handling questions. They approached every inquiry with patience and thoroughness, ensuring that no stone was left unturned. This created a supportive learning environment where everyone felt comfortable seeking clarity and deeper understanding. Moreover, the real-world experience they brought into the classroom was invaluable. Their anecdotes and examples from actual practice offered a tangible connection between theory and application, making the learning process much more relevant and impactful. Overall, this course has significantly increased my competence and confidence in the PO role. I am grateful for the instructors' dedication, expertise, and the exceptional learning experience they provided. I highly recommend this course to anyone looking to advance their skills in Professional Scrum Product Ownership.

This course is simply fantastic. Presented in such a way that you first come to realise what the problem is with your process, and then given a simple to use framework to resolve those problems. I loved it.

Excellent learning experience. The content was structured, applicable, and was supported by personable trainers who had occupational experience to validate and bring to life the content.

An interesting and informative course that challenges the way you think about things that seem so obvious at first. Lots of practical tools, approaches and knowledge.

Brilliant course content and excellent trainers. They brought the content to life, with real world examples and lots of practical exercises to support the group in their understanding and application. The course is so helpful in finding a way to answer the question from stakeholders on "when will we have it?" Along with how you can influence the flow of work to enhance productivity and team collaboration.

What stood out for me on this course was how the material was delivered in a way which kept me constantly engaged and interested. The activities varied and were short enough to digest easily. Gamification really helped to simplify and prove out the concepts that were being talked about. I highly recommend this course and Steve and Andy who led it.

Excellent training, from experienced agile consultants

Both Andy and Steve were super down to earth guys who made learning the PSK enjoyable. Would highly recommend any training course where these chaps are involved!

Excellent trainers! The content was great but the delivery of it stood out as exceptional, plenty of real life demonstrations of application of the theory and activities that really helped the team build the skills to apply the framework effectively.

Fantastic course that really gave a fantastic insight into how to manage Scrum at Scale. Really feel like Steve and Andy have set me up well to deal with multiple teams in future.

Good energy, clearly experienced and knowlegeable trainers. I enjoyed fun elements too.

Great classroom environment facilitated using the Miro board. It was structured well to regularly break out for discussion and to apply the teaching. Leaders were very knowledgeable and personable with the offer of further support to build on the network.

2 days of superb content, great pace and top class trainers. The sessions are good fun, really interactive and whilst they cover a HUGE amount of content its delivered and discussed in a way that's easy to digest and reflect upon. I'd highly recommend attending :-)

scrum and kanban applied with fun, I enjoyed it so much I would've continued into the weekend

Excellent combination of explanations, interactivity, group work and discussions. It was great to have the material in a Mural board that we could explore and that the trainers explained some things while drawing. Pictures of the drawings were then added to Mural. We had many discussions in small groups which helped understand the concepts and how scrum works

Knowledgeable tutor and so helpful throughout the class. The interaction and learning from other candidates was positive and productive.

I really enjoy the training with Andy and Steve, they were great in keeping the class engaging, and very clear on what a good PO looks like and should expect. thank you!

This is a good course. It's well thought out and really prepares you for putting the knowledge into practice. Andy H was a great facilitator/coach too!

I really enjoyed the class. I found looking at the effects of introducing WIP's into the workflow and how it effected throughput really interesting. Learning about the metrics and forecasting were also really key for me. Andy was a great facilitator and the pace of the class was good.

Andy and Steve facilitated the course very well. It was a collaborative & interactive, conversational and packed with learnings. Everyone also had the chance to share their views and experiences throughout the course. Definitely recommend this course if you want to take your scrum master knowledge to the next level.

Awesome experience! Steve and Andy are great facilitators, the course was really fun to attend, I learnt a lot and feel that I really improved during those two days. The group of people attending were also part of this successful experience. The only areas preventing me from giving a full five stars are the PO-interview (maybe have it done before the course, or inform the attendees more in advance), and the rhythm of the breakout rooms which got hectic at some point. Don't hesitate to book your slot for the next session, you won't regret it

I really enjoyed the training it was fun and interactive and really got me thinking about Scrum at the next level , I would say if you have done the PSM1 then this is an ideal next step

Wow, I can't believe the two-day course is over... Both Andy & Steve are so engaging that I didn't realise how fast the time was passing, their knowledge and how they guided us through both days made this an amazing experience.

I really enjoyed the two-day Scrum workshop. The combination of theory and practical sessions worked really well. I thought it was great having a combination of text and visuals to accommodate those with different learning styles; and I found the content was extremely well organised. The material was delivered at an excellent pace with plenty of opportunities to ask questions, and the group work really helped reinforce our learning. The instructors were brilliant. Their enthusiasm and belief in what they were teaching was readily apparent. The pre- and post-workshop communication has been useful too.

Both the trainers were amazing, really good and engaging workshop which helped me understand scrum, enjoyed the session. I would highly recommend this session.

Andy and Steve made learning Scrum and exciting and engaging experience. We learnt so much and had a lot of fun doing it! I would highly recommend :)

My two instructors Steve Trapps and Andy Hiles made the course very digestable and engaging. Not only were they able to speak on the material and answer questions as they came up but they also had plenty of visual aids. Course activities were unique and made interaction with classmates and instructors feel organic.

They were honest, funny, and relatable. It made the experience enjoyable. No question was too dumb to ask and they were more than willing to have conversations that were lighthearted and a change from Scrum.

Steve and Andy are top class instructors who were very vigilant of time and the feeling of the group. They created an engaging and interactive class that had plenty of breaks at appropriate moments to allow us to digest the information provided.

Very engaging course from the start. I particularly liked that a learning was shared and then we were separated into groups to go into an activity. On any online course it is easy to lose engagement over the course of the day. The breakout sessions ensured that engagement remained high throughout. There were lots of opportunities to ask questions related to our own roles and circumstances. There were a couple of times when we were a bit unsure of what the ask was in the breakout sessions. A bit more clarity on the Sprint Goal for our product would have been appreciated. We all got there but a bit of time was spent ensuring we all agreed what the ask was. I am unsure if this is possible but an example of how best to use Scrum on a Waterfall funded and managed Programme would be beneficial. My thanks again for accommodating my request to dip out of the course on the first day to meet a personal commitment.

A fantastic course learning scrum in a down to earth, engaging, insightful and fun environment. Would 100% recommend this course.

The workshop is very well paces, and goes through a lot of information in an easy-to-digest way. Steve and Andy are friendly and welcoming, clearly knowledgable and really believe in what they teach. Not only I've enjoyed the workshop, but I also passed the PSM1 based on what I learned on the course. Highly recommend!

Great course, from a complete novice to Scrum, Andy was awesome and explained in a way suited to all experiences. Really enjoyed the course.

Enjoyable and engaging Steve and Andy ran a really good course with plenty of interactivity, and breakout sessions. Remote learning has become the norm over the last couple of years and this was an excellent example of how to do it well. The content was really well thought out and presented and I think all the delegates learned a great deal. I was quite intense and perhaps would benefit from being perhaps half a day longer, but if you're willing to learn you will get a lot out of this. Brilliant trainers and worht every penny. Thank you

Steve and Andy were passionate, knowledgable and very approachable in their approach to teaching. The class was engaging, thought-provoking and has opened my eyes as to what Scrum really is. Anyone that wants to gain their PSM-1 or just learn more about Scrum, I would highly recommend this class.

Great interactive and intensive course with good time to work with others from our company

Very good course well presented to keep students interested. Concern about how this will be implemented.

Andy and Steve presented this course in a fantastic way. Delivering training remotely is not easy but both Steve and Andy made it engaging, this was certainly not death by Powerpoint. This was delivered at a decent pace with regular breaks at just the right time. The material covered was relevant, highly informative, and focused on topic.

The Professional Scrum Master course was both thought provoking, engaging, and challenging one's understanding of the scrum master role. The course was excellently led by Steve Trapps and Andy Hiles.

Fantastic course, really enjoyed it. Both trainers were equally professional in their delivery, and their knowledge examples and background experiences, helped my learning to be enjoyable.

A very enjoyable and educative course. The tandem between the trainers - Andy Hiles and Steve Trapp - in delivering the course content was excellent. They were both very knowledgeable and "switched on" on the subject matters discussed, giving real life examples, leveraged off their unique experiences in the product management industry

Brilliant course ran by Andy and Steve, easily the best training course I've ever been on. Very interactive, everyone was fully engaged for the full two days. Would highly recommend.

Amazing training experience!

Liked the way it was organised and presented. Very useful information and presented nicely. Session was more interactive the way we wanted. How this can be used in our organisation with alignment to our need was bit confusing. Overall it was delivered and taught efficiently.

It was an excellent and engaging class

Great Class, Learnt a lot and had even more fun, very engaging and interactive, best one I've been in for a long time

Andy Hiles is a great tutor. I was worried that two full days of training via Zoom would be tiring, but Andy made the course fun and engaging, with lots of varied activities to keep everyone's energy levels up. Plus he has a knack for bringing the subject matter to life, providing real-world examples rather than theory.

The course was very captivating. We had challenging and fun exercises, lots of learning and our instructor(Andy Hiles) was very available to help with all the questions. For me, it was a fantastic two days of learning.

Awesome class with Andy and Steve, their depth of knowledge on Scrum master is outstanding. Would highly recommend them!

First class course - one of the best I have attended. Good thought has gone into making this interactive and engaging. My brain was fried at the end of the two days!

Steve and Andy did an incredible job on making the long days fly by with engaging visuals, collaborative exercises, and by never going too far into something without a break. This is how all online classes should be conducted, we used Mural which was a great visual tool that was fun to use, easy to follow along and allowed for ease of understanding. My favorite part of the course was that we did an exercise where we "mocked" a sprint and product as is we were in a real company. It was a perfect way to learn concepts in a real world way and this is how all learning should head towards. I am looking into getting more certifications is they are the ones doing it. I had a great time and just really respected the professionalism, dedication, and engagement you both brought.

Steve and Andy are a great trainers team to join. Great spirit and dynamic, pretty amazing training concept, very interactive and inspiring. I love to recommend the PSMII course and the reasons are: have time to reflect and exchange valuable experiences across the different participants and trainers and learn from each other to make changes happen.

Steven Trapps and Andy Hiles delivered the course exceptionally. This course will benefit any new Scrum Master.

Andy and Steve provided a lot of interesting and helpful information in a fun and informal setting that made it easy to go through and understand the fundamentals of scrum and the more intricate side of scrum. As time went on throughout the course, I found my appreciation and understanding for SCRUM improving and my appreciation for a good burger! In addition to answering any and all questions about scrum as the course progressed, Steve and Andy never made you feel silly for asking questions and welcomed it at any point to make sure that we understand Scrum in a thorough and robust manner.

Incredible class. The content was delivered in a very engaging way and the workshop/roleplay session really helped hammer home the value of scrum

I attended the two day Applying Professional Scrum class in October 2021 and was really impressed. Lots of effort had gone into to making the content dynamic and interactive, which made the information easier to absorb and remember. The two trainers, Steve Trapps and Andy Hiles were helpful, friendly and extremely knowledgable.

I took the APS class with Steve Trapps and Andy Hiles. As someone that has been on these type of things before, covering similar material, it was a breath of fresh air to find it extremely engaging, entertaining and educational. It is a very thought through course with great real-world examples that force one to think further than the base material available in the Scrum guide. It truly stretches your knowledge and understanding of how best practice should look, making you question the work I am doing and how I might improve it for myself and the team I work with as soon as possible, not sure what more one could want!

I've really enjoyed the course. It was dynamic and also very complete in many aspects. Bonus: Andy and Steve had real experience as a software engineers that was so helpful.

Steve and Andy ran a very well organised and most importantly, a fun and useful PSM course. The materials and activities really did expose us to what Scrum is really about and all concepts are presented in an easy to understand manner. The discussions with other peers were also invaluable and showed that the problems we encountered are not unique. Highly recommended course and I promise you that you will come out of it a better Scrum Master!

I thoroughly enjoyed Andy Hiles and the PSK1 training. The two days are interactive, well facilitated, timely and incredibly thought-provoking and relevant. The input from the attendees and the views shared are very helpful and eye-opening. Also, the class, the structure and the material are very helpful for studying for the PSK I certification assessment.

The Scrum with Kanban training with Andy Hiles was awesome. It's not always easy to do virtual courses well, but I couldn't have asked for more. The content was made exciting and interactive and kept all of the attendees engaged. I would definitely recommend joining one of his courses!

This was exactly the type of training I was looking for. Focused on the practical aspects of Kanban metrics and best practices augmenting the Scrum framework. I liked the approach in which Andy presented the topic and collaboration with other classmates. What mattered for me at the end were the real-life examples and cases studies shared among participants. I got great inspiration for improving my work as a Scrum Master working with my agile Teams and enabled me to successfully pass the PSK assessment.

Great training, trainer made it very interactive and interesting.

Educational and Enjoyable Andy is really adept in coaching and has a solid grasp on the topics related to Agility, Scrum, Kanban. The 2 days session was really enjoyable and at the same time, thanks to Andy's preparation beforehand, an amazing learning experience. Not only i learnt about how to better implement kanban with scrum but also clarified many of the practical hiccups that i normally encounter while leading software delivery teams. Thanks a lot Andy!

Excellent 2 day training for Professional Scrum Master, Andy and Steve were superb in the delivery and taking us through the training with lots of personal references and stories. Although this was a 2 day training course all on Teams, it didn't feel like you were just sat on Teams all day, very engaging and inclusive, allowing for some really good collaboration with the whole team. Highly recommend.

A great remote course on Scrum from Steve and Andy. This was one of the best paced, most engaging courses I've ever been on, in-person or remote. Having the two trainers really kept the energy levels up. The creative use of break out rooms in Zoom worked brilliantly and meant that the participants weren't always just listening or talking to the same people. And Steve and Andy's use of Mural for collabortaion worked very well. Recommended.

The Professional Scrum Product Owner course, facilitated by Andy & Steve was a fantastic couple of days learning. Prior to this I had various different experiences of what I thought or had been told was Scrum, but Andy & Steve helped clarify the framework, roles and application. I'd recommend the course to anyone thinking of developing their understanding or any organisation that is trying to deliver better products to customers.

I thought the way both instructors engaged the whole class & ran in a virtual world was brilliant and really enjoyed the course.

Great class: very interactive learning, fun and with a lot of practical activities even in an online based session. Andy and Steve are really keeping you focussed and engaged through the day making the lesson interesting and dynamic. Highly recommend!!

This was a virtual class held through Teams (2021 you know). I was very pleased with how interactive it was and the level of presentation. 2 days went extremely fast and contained good amount of information. Being a Scrum Master needs of course much more than that, but this is really a good start. Thank you Andy and Steve.

This course was great! Steve and Andy have a great rapport with each other which they quickly extend to all of those attending. The lively chat between the two of them creates a great atmosphere for learning and makes them both really easy to ask any questions you may have. They have honed this course for remote learning, with frequent breaks and great interactive material and activities. I would recommend this course to anyone, but especially if you want to get started with Scrum.

Steve and Andy are fantastic trainers, agreat blend of professionally excellent and personable they made the two day course fly by. Steve and Andy kept the course engaging over Zoom and we're considerate of our needs as participants (i.e breaks). Two days after the course I took the PSM1 course and passed so I couldn't recommend them enough.

Steve and Andy did a great job, not only of walking through all the parts key to Scrum but also coaching how to go on and apply it. Really interesting workshop with a good mix of taught elements, interactivity, and challenging participants understanding. I'd highly recommend attending one of their classes, and would love to take another in the future!

Very informative and interactive course with an engaging format

The course was entertaining, engaging and with the multiple break outs a good opportunity to share and compare experiences across our multiple teams and accountabilities. I'm glad I have been a participant of this training.

The training was fantastic, interactive, informative and no matter what experience you had with Scrum, agile or PO the training offered something. Steve and Andy clearly have bags of experience, so are teaching from a base of doing and understanding, which just made the course run so well, the additional insights they could give through experience really helped hammer home the messages. Thank you!

The class was good overview of the current Scrum fundamentals. Went well with hosting this a virtual class. Great use of the virtual tools.

Interactive, Precise and Fun Course! I had the pleasure of attending the PSM I course that was led by Andy Hiles and Steve Trapps. They are like peas in a pod, working together in such harmony that it seemed like a well directed play :) They truly went out of their way to engage, interact and help us understand the key concepts behind Scrum and the role of the Scrum Master. I've heard from colleagues that this course was one of the BEST ones they have attended till date, and I concur with them. Even though the 2 days were completely virtual, I was never bored even for a moment. The breaks were accurate and timeboxed to perfection. The content delivery was spot on, all I had to do was to go through the Scrum guide, refer to the classroom notes before taking the assessment. I passed at the first attempt! Kudos to you two! Keep doing what you are doing :)

Andy was a great trainer and the way he delivered the course was amazing. Lot of activities with some great examples to learn and deal in the different situations. Good material to get the right benefit from it.

An excellent course, some great ideas and resources to help to implement some of the concepts taught. This is a very practical course with very little 'talk and chalk' and loads of exercises and discussion to bring home the concepts and explore the challenges that they throw up. I would recommend this to anyone looking to take their teams to the next level of continuous predictable delivery of value.

An excellent, engaging 2 day course where the fundamentals of Kanban and Scrum are laid bare and taught in an engaging way. Recommended for anyone who is already on their Scrum and Agile journey, it's a really helpful eye opener.

The course was the perfect introduction to SCRUM and even if the topic can seem quite broad, the trainer (Andy Hiles) did a fantastic job expanding on the meaning of all concepts, using real-life examples, highly knowledgeable delivery and also visual materials (Drawings). All in al I can say that the 2 days flew by and it was a very enjoyable experience. Would highly recommend it.

Really enjoyed the real life examples, software and not software related, and the possibility to test scrum principles through sprint, sprint review etc.

Excellent course, energetic and engaging and useful practical examples to bring to life your learning and to apply to your working context (also helped pass the exam :-))

This has been one of the best training seminars I have ever attended! Andy & Steve combined their vast wealth of professional knowledge with a great sense of joviality and a captivating teaching style that kept their audience engaged. All of this was achieved via Webex, which really goes to show how good Andy & Steve are. They successfully overcame technology barriers and delivered the training better online than many courses I've experienced face to face.

I attended an online Professional Product Owner class with Andy Hiles in January 2021. I would highly recommend this class to both experienced and new Product Owners. Andy is an extremely accomplished trainer who uses a variety of tools and techniques to ensure the course is both relevant and engaging. He encouraged all the attendees to participate with both questions or real life examples which served to reinforce the course content. I would not hesitate to attend another of Andy’s classes if given the chance.

Great experience and amazing tactics by Andy and Steve.

Andy and Steve were great delivering their PSM course, I definitely learned a lot and they managed to keep me hooked every second of those two intense days. Thank you!

Both the trainer are energetic and active , kept everyone involved throughout the training duration

Steve and Andy were absolutely brilliant. It was a well laid out interactive course. I learnt more on everything I already know which was fantastic. Highly recommend Steve and Andy...

Thoroughly enjoyed my PSM 1 course, which was lead by Steve + Andy. The course was interactive, fun, and allowed to meet new people and discuss different experiences of scrum use in current day to day organisations which I found to be a real benefit. Steve + Andy really got across the importance and benefits of scrum, and even despite being a virtual online class, it was still interactive and I still feel that I got the same knowledge from the class as I would have done in person. This was originally a concern for me, however having been on the course, I would happily sign up for a virtual course again. This was the first scrum.org certification that I have obtained, but due to the teaching style, and nature of the course it won't be the last. Looking forward to the next course!

Engaging, interactive and really solidified the scrum theory for me! The digital experience was great and I found both Steve and Andy to be extremely knowledgable and helpful throughout the two day course. I would highly recommend this course to scrum masters , or anyone working with scrum , I found it highly valuable!