BENU Uses Scrum with Kanban to Drive Product Innovation and Customer Satisfaction increase of more than 50%

BENU, a leading healthcare and pharmacy organization in the Netherlands, recognized an opportunity to enhance their customer-facing application, Mijn BENU. Despite a growing user base, the team saw potential for improvement in the speed and predictability of feature releases and wanted to increase their focus on customer needs. To achieve this, BENU partnered with Prowareness and embraced Scrum with Kanban practices. Through simulations and targeted experiments, the team significantly boosted collaboration, transparency, and customer-centricity. This transformation resulted in more efficient and effective feature delivery, with increased predictability and stronger ownership, driving meaningful progress in their product development journey.